Privacy Policy

1. Who we are

This website, chaudhry-group.com, is operated by Chaudhry Group ("we", "us", "our"), an integrated poultry producer and table-egg exporter based in Faisalabad, Pakistan, operating since 1996.

Chaudhry Group is responsible for the personal information described in this policy. Registered business details: [legal entity name], [registered address, Faisalabad, Punjab, Pakistan], [company registration / NTN number].

2. Information we collect

Information you give us

• Inquiries and quotation requests through our website forms, email or WhatsApp: your name, company name, job title, email address, phone/WhatsApp number, country, and details of the products, quantities and destinations you are interested in.
• Orders and contracts: billing and delivery details, import permits, trade and shipping documents, and payment information needed to supply and export goods to you.
• Other correspondence: anything else you choose to send us, such as job applications or supplier offers.

Information collected automatically

• Usage and device data: pages viewed, time on page, referring website, approximate location (country/city derived from IP address), browser and device type.
• Server logs: our hosting provider records IP addresses and requests to keep the website secure and running.
• Cookies and similar technologies: see section 4.

We do not intentionally collect sensitive information (such as health, religious or biometric data). Please do not send it to us.

3. How we use your information

4. Cookies and analytics

Cookies are small files stored in your browser. We use the following:

Your choices: [you can accept or reject non-essential cookies in the cookie banner and change your choice at any time using the "Cookie settings" link in the footer.] You can also block or delete cookies in your browser settings, install the Google Analytics opt-out add-on, and manage ad preferences in your Facebook ad settings.

5. Who we share information with

We do not sell or rent your personal information. We share it only when needed:

• Service providers who run parts of our business for us: website hosting (Hostinger), email ([email provider]), analytics and advertising (Google, Meta), and messaging (WhatsApp).
• Logistics and trade partners needed to deliver your order: freight forwarders, shipping lines, clearing agents, inspection and certification bodies, and banks handling payment.
• Authorities where the law requires it, for example customs, food-safety, veterinary and tax authorities in Pakistan and the importing country.
• Professional advisers such as lawyers and auditors, under confidentiality duties.
• A successor business if Chaudhry Group or part of it is reorganised or sold.

6. International transfers

We are based in Pakistan and export to buyers in the UAE, the wider Middle East, Asia and Africa. Your information may therefore be processed in Pakistan, in your own country, and in countries where our service providers operate (for example, Google and Meta process data in the United States and elsewhere). Where we transfer information, we take reasonable steps to protect it, including relying on our providers' contractual and security commitments.

7. How long we keep it

• Inquiries that do not become orders: up to [24 months] after our last contact.
• Customer, order and export records: for as long as the business relationship continues and then for [6 years], or longer if tax, customs or other laws require it.
• Analytics data: up to [14 months] in Google Analytics.

After that, we delete or anonymise the information.

8. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access to staff who need it, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send bank or card details by email or WhatsApp.

9. Your rights

Depending on where you live (for example under the UAE Personal Data Protection Law or the EU/UK GDPR), you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, or to restrict how we use it;
• object to our use of your information, including for business updates and advertising;
• withdraw consent at any time, where we rely on consent;
• receive your information in a portable format.

To use any of these rights, email export@chaudhry-group.com with the subject "Privacy request". We may need to confirm your identity, and we aim to reply within 30 days. You can also complain to the data protection authority in your country.

10. Children and other websites

This website is for businesses and is not directed at children under 18. We do not knowingly collect information from children.

Our site links to other websites and platforms (for example LinkedIn, Facebook, YouTube and WhatsApp). Their own privacy policies apply when you use them.

11. Changes to this policy

We may update this policy when our services, tools or legal requirements change. The version published on this page is always the current one. If a change is significant, we will highlight it here.